Interested Candidates can Walk-in-Interview to below address

Time and Venue

• Date of Interview: 16th August , 9.30 AM – 1.00 PM
• Interview Venue: Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078
• Contact: Maqsood Khan

Greeting from Infosys BPM Ltd,

We are hiring for the Service desk process, please walk in for an interview on the 16th August at Bangalore

Note: Please carry a copy of this email to the venue and register your application before attending the walk-in.

Interview details:
Interview Date: 16th August
Interview Time: 10 AM till 12 PM

Interview Venue:
Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078

Things to remember while entering the campus:

• Keep your double-dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
• would need to produce a valid negative RT-PCR report (72 hours) in case of single vaccination or if they have traveled between states despite being dual vaccinated
• Please wear masks, & follow Covid protocols

Documents to Carry:

• Carry 2 Copies of print out your updated resume;
• Carry any 2 photo Identity proofs (PAN Card/Driving License/Voter ID card/Passport).
• All original education documents need to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Please find below the Job Description for your reference:

Title : Service desk
Job Location: Bangalore
Education: Any Fulltime Graduate
Experience: 1 to 4 years

Job Description:

• Graduation with 15-year full-time education is mandatory, the candidate needs to have a degree completion certificate with complete mark sheets. No undergraduates.
• Excellent communication skills CEFR:: B1, C1, C2.
• Minimum 1 year of work experience on Service Desk with good knowledge of VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
• Experience with Service Now, Remedy, Control, or similar ticketing tools with knowledge of ticket priority, and severity.
• Knowledge of Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
• Knowledge of Incident Management lifecycle.
• Aware of current role SLA and Metrics handled.
• Talents should be based out of Bangalore or Pune.
• Work from Office is mandatory, No option of hybrid and WFH.
• 24*7 Shifts are mandatory.
• Mandatory B2C chat process experience(B2B will not be considered)
• Recent projects/Processes should be based on chat
• Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
• Multiple chat/Dual chat experience is required.

MUST HAVE SKILLS:

• Work experience on service Now or relevant ticketing tool
• Experience with VPN, BSOD, BitLocker, printer troubleshooting, and WIFI troubleshooting
• Experience on remote connectivity, O365, Active directory, Outlook, Drivers
• SLA/Metrics

Pointers to Note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• An original Government ID card is a must for Security Clearance.

Regards,
Infosys BPM Recruitment team.