Walk-in-Interview at Infosys BPM for Service Desk

Full time @Rojgar Jobs in Non Tech Support - Non Voice
  • 560078, Bangalore, Karnataka, India View on Map
  • Post Date : August 12, 2023
  • Apply Before : August 16, 2023
  • Salary: Negotiable
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Job Detail

  • Job ID 1479
  • Experience 1 Year
  • Gender Both
  • Job Location Bangalore
  • Qualifications Graduation
  • Number of Vacancies 10
  • Company/Organization/Firm Name Infosys BPM

Job Description

Interested Candidates can Walk-in-Interview to below address

Time and Venue

  • Date of Interview: 16th August , 9.30 AM – 1.00 PM
  • Interview Venue: Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078
  • Contact: Maqsood Khan

Greeting from Infosys BPM Ltd,

We are hiring for the Service desk process, please walk in for an interview on the 16th August at Bangalore

Note: Please carry a copy of this email to the venue and register your application before attending the walk-in.

Interview details:
Interview Date: 16th August
Interview Time: 10 AM till 12 PM

Interview Venue:
Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078

Things to remember while entering the campus:

  • Keep your double-dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
  • would need to produce a valid negative RT-PCR report (72 hours) in case of single vaccination or if they have traveled between states despite being dual vaccinated
  • Please wear masks, & follow Covid protocols

Documents to Carry:

  • Carry 2 Copies of print out your updated resume;
  • Carry any 2 photo Identity proofs (PAN Card/Driving License/Voter ID card/Passport).
  • All original education documents need to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Please find below the Job Description for your reference:

Title : Service desk
Job Location: Bangalore
Education: Any Fulltime Graduate
Experience: 1 to 4 years

Job Description:

  • Graduation with 15-year full-time education is mandatory, the candidate needs to have a degree completion certificate with complete mark sheets. No undergraduates.
  • Excellent communication skills CEFR:: B1, C1, C2.
  • Minimum 1 year of work experience on Service Desk with good knowledge of VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
  • Experience with Service Now, Remedy, Control, or similar ticketing tools with knowledge of ticket priority, and severity.
  • Knowledge of Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
  • Knowledge of Incident Management lifecycle.
  • Aware of current role SLA and Metrics handled.
  • Talents should be based out of Bangalore or Pune.
  • Work from Office is mandatory, No option of hybrid and WFH.
  • 24*7 Shifts are mandatory.
  • Mandatory B2C chat process experience(B2B will not be considered)
  • Recent projects/Processes should be based on chat
  • Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
  • Multiple chat/Dual chat experience is required.


  • Work experience on service Now or relevant ticketing tool
  • Experience with VPN, BSOD, BitLocker, printer troubleshooting, and WIFI troubleshooting
  • Experience on remote connectivity, O365, Active directory, Outlook, Drivers
  • SLA/Metrics

Pointers to Note:

  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
  • An original Government ID card is a must for Security Clearance.

Infosys BPM Recruitment team.

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