Job ID 1479
Experience 1 Year
Job Location Bangalore
Number of Vacancies 10
Company/Organization/Firm Name Infosys BPM
Interested Candidates can Walk-in-Interview to below address
Time and Venue
- Date of Interview: 16th August , 9.30 AM – 1.00 PM
- Interview Venue: Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078
- Contact: Maqsood Khan
Greeting from Infosys BPM Ltd,
We are hiring for the Service desk process, please walk in for an interview on the 16th August at Bangalore
Note: Please carry a copy of this email to the venue and register your application before attending the walk-in.
Interview Date: 16th August
Interview Time: 10 AM till 12 PM
Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078
Things to remember while entering the campus:
- Keep your double-dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
- would need to produce a valid negative RT-PCR report (72 hours) in case of single vaccination or if they have traveled between states despite being dual vaccinated
- Please wear masks, & follow Covid protocols
Documents to Carry:
- Carry 2 Copies of print out your updated resume;
- Carry any 2 photo Identity proofs (PAN Card/Driving License/Voter ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Please find below the Job Description for your reference:
Title : Service desk
Job Location: Bangalore
Education: Any Fulltime Graduate
Experience: 1 to 4 years
- Graduation with 15-year full-time education is mandatory, the candidate needs to have a degree completion certificate with complete mark sheets. No undergraduates.
- Excellent communication skills CEFR:: B1, C1, C2.
- Minimum 1 year of work experience on Service Desk with good knowledge of VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
- Experience with Service Now, Remedy, Control, or similar ticketing tools with knowledge of ticket priority, and severity.
- Knowledge of Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Bangalore or Pune.
- Work from Office is mandatory, No option of hybrid and WFH.
- 24*7 Shifts are mandatory.
- Mandatory B2C chat process experience(B2B will not be considered)
- Recent projects/Processes should be based on chat
- Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
- Multiple chat/Dual chat experience is required.
MUST HAVE SKILLS:
- Work experience on service Now or relevant ticketing tool
- Experience with VPN, BSOD, BitLocker, printer troubleshooting, and WIFI troubleshooting
- Experience on remote connectivity, O365, Active directory, Outlook, Drivers
Pointers to Note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- An original Government ID card is a must for Security Clearance.
Infosys BPM Recruitment team.