Walk-in-Interview at Iris Kpo Resourcing for Customer Support Specialist – International Voice Process

Full time @Rojgar Jobs posted 1 month ago in Customer Retention - Voice / Blended
  • Nungambakkam, Chennai, Chennai, Tamil Nadu, India View on Map
  • Post Date : August 14, 2023
  • Apply Before : August 18, 2023
  • Salary: Negotiable
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Job Detail

  • Job ID 1531
  • Experience 1 Year
  • Gender Both
  • Job Location Nungambakkam - Chennai
  • Qualifications Graduation
  • Number of Vacancies 10
  • Company/Organization/Firm Name Iris Kpo Resourcing

Job Description

Interested Candidates can Walk-in-Interview to below address

Time and Venue

  • Date of Interview: 16th August – 18th August , 9.30 AM – 5.30 PM
  • Interview Venue: IRIS KPO Resourcing I Pvt Ltd.., No: 77, Pottipati Plaza, 5th Floor, Nungambakkam High Rd, Chennai – 600034
  • Contact: Siva Arun

Hello Every one,

I am writing this Job Post to brief about the job opportunity with IRIS KPO and Resourcing Pvt Ltd for Customer Support Executive / Sr . Executive , Please find the job description and specifications attached for your references,

  • Job title : Customer Support Executive / Sr. Executive
  • Monday to Friday working,
  • Shift timings : UK Shift 2 PM to 11 PM
  • Exciting salary and benefits.
  • One way cab facility is available for female candidates.

Principal Duties and Responsibilities:

  • Answer calls, chats & mails with an approach to deliver positive customer satisfaction
  • Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
  • Focus on First Call/ chat resolution & accurate research initiation
  • Maintain internal & client defined quality on calls/ chats/mails
  • Understands and contributes positively in meeting client SLAs & targets
  • Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
  • Take complete ownership of self-learning & development

Role Requirements: –

  • Any Qualification
  • 1-5 yrs of Experience for executive or senior executive level
  • Excellent verbal (voice) and written (chat & email) communication skills with least grammatical errors
  • Strong Customer Service Orientation
  • Excellent comprehension and articulation of client specific plans and provisions
  • Working knowledge of computers (Diploma / short term course)
  • Appropriate Typing speed to be able to efficiently manage documentation during/post interaction

 

 

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